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Frequently asked questions

Will I receive an order confirmation and invoice?

Immediately after your order you will receive an order confirmation. For the invoice, we ask you to contact us using the contact form .

How do I return my order?

If you would like to return your order, please contact us using the contact form . All further information will be sent to you.

How long does it take until products are available again in the shop?

Unfortunately, we cannot say how long it will take until a product is back in the shop. We strive to get new plate heat exchangers into the shop as quickly as possible.

Is express shipping offered?

We currently do not offer express shipping as standard. However, you are welcome to contact us using the contact form so that we can offer you this option.

How long does delivery take?

The usual shipping time is 2-4 working days. We do everything we can to ship your order as quickly as possible.

How is the order shipped?

Delivery takes place via Hermes as standard. If desired, another shipping service provider can also be used.

How much does shipping cost?

Shipping within Germany is free, while deliveries within Europe incur a shipping fee of €13.99.